13835 items • 26393 users

Support Board

Support Board

Support Board features

  • Slack chat full synchronization – Send and receive user messages directly from Slack.
  • Work immediately – Immediate installation and usage by just insert the shortcode.
  • Rich messages – Dialogflow bot rich messages sending.
  • Bot – Integrate a multilangual bot powered by API.AI.
  • Email notifications – Notify users and agents by email when a reply is received.
  • Tickets system – Fast, powerful and user friendly tickets system.
  • 100% responsive – Fully esponsive for smartphones and tables.
  • Agents and users – Add and edit users and agents on the admin side.
  • WordPress users – Login and membership can be also the original WordPress users system.

Support Board 3.6.9 changelog

New feature
Option to edit notes and to hide note username.

New feature
Search for settings.

New feature
Option to show the department colors on the left conversation list.

New feature
Added Traditional Chinese language.

Optimization
Improved tags. Distruption: your existing tags will be lost.

Optimization
Improved SMTP compatibility.

Optimization
Added custom push notification badge.

Bug
Fixed bug related to chat close on mobile when a new automated message is received.

Bug
Fixed bug related to conversations order in admin area.

Bug
Fixed bug related to email piping.

Bug
Fixed bug related to desktop notifications username.

Bug
Fixed bug related to unread conversations count in admin area.

Info
The agent availability report is not longer available due to performance reasons.